Shipping policy

Shipping Policy

Last updated: 2 October 2026

Sterling ships orders to customers in the United Kingdom.

Processing Time

Orders are usually processed within 1-2 working days after payment is confirmed. During busy periods, processing may take slightly longer.

Delivery Time

Estimated delivery time is usually 7-12 working days after dispatch.

Delivery times are estimates and may vary due to courier delays, public holidays, weather, customs checks, incorrect addresses, or other events outside our control.

Shipping Cost

We currently offer free delivery on orders within the United Kingdom, unless stated otherwise at checkout.

Order Tracking

Once your order has been dispatched, you may receive a tracking link by email where tracking is available.

Incorrect Address

Please make sure your shipping address is correct before placing your order. Sterling is not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

Lost or Delayed Orders

If your order is significantly delayed, please contact us at contact@sterlingukshop.com with your order number so we can help investigate.

Contact

For shipping questions, contact us at contact@sterlingukshop.com.