Refund policy

Return and Refund Policy

Last updated: 2 October 2026

At Sterling, we want you to feel confident when shopping with us.

You have the right to cancel your order within 14 days of receiving it. After telling us that you wish to cancel, you then have a further 14 days to return the item to us.

To be eligible for a return, items must be unworn, unused, clean, in their original condition, and returned with the original packaging where possible.

To start a return, please contact us at contact@sterlingukshop.com with your order number and reason for return.

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method. Refunds are usually issued within 14 days of receiving the returned item.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us at contact@sterlingukshop.com as soon as possible with your order number and photos of the issue. We will review the case and offer a replacement, refund, or suitable solution.

This policy does not affect your statutory rights under UK consumer law.